Call Now for Any Queires
+44 207 193 6010

FAQ

What is an ETA?

It is an Electronic Travel Authorization granted online through the web based visa system implemented by DI&E .

What types of ETA are available?

An ETA is issued only for Short Visits to Sri Lanka for Tourism and Transit purposes.

Do I need a ticket before I apply for an ETA?

No you don’t need a ticket before applying for an ETA, as it can be obtained before booking your flight ticket.

How do I know if my ETA is still valid for travel to Sri Lanka?

If you have applied for an ETA, you can inquire through this site to find out its current status. You will need to enter your Reference Number in order to make this inquiry. You can also contact our 24/7 dedicated ETA call centre on +44 203 475 8833.

How does the airline know that I have a valid visa to travel to Sri Lanka?

ETA is not a pre-condition to board a flight/vessel to Sri Lanka

What can I do if I am unable to apply through this site?

If you do not possess electronic payment cards (credit cards/e-commerce enabled debit cards) that can be used to pay the ETA processing fee through this site, you may choose one of the alternative options.

Is my personal information safe?

This site operates under the principles outlined in the Privacy Statement. Only the data required to process your application will be collected. It will be used only for this purpose. Data in your ETA application will be stored on our secured servers.

How secure are payments through electronic payment cards (credit card/e-commerce enabled debit cards) on this site?

The payment gateway has been designed in accordance with the international standards.

Which electronic payment cards (credit card/e-commerce enabled debit cards) are accepted?

American Express, Master and Visa cards only.

What happens if I already possess a valid visa?

If you already possess a valid Residence Visa or Multiple Entry Visa, a fresh ETA application cannot be lodged until that visa expires or is cancelled.

If I already possess a valid ETA, can I apply for a fresh ETA again?

ETA is valid for three months and a fresh ETA cannot be obtained using the same passport until that ETA expires. If you lose the passport which contains the valid ETA you may apply for a fresh ETA by paying the relevant fee again.

Can I apply for a fresh ETA while being in Sri Lanka?

You cannot obtain a fresh ETA while being in Sri Lanka irrespective of whether your ETA is valid or expired.

What happens if my application is not approved?

If your ETA application is not approved it will be referred to the nearest Sri Lanka Overseas Mission, which you may contact for further assistance.


Copyright © 2018 The SL ETA Visa - All Rights Reserved.
Payment Cards